Refund Policy

Just send us an email within 15 days from the day you receive your parcel saying you’d like a refund or exchange. Then, we’ll send you step-by-step instructions for returning your item. Please note:

Return/exchange damaged or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a or defective item, only a partial refund can be made. Please note that for all countries taxes, duties and shipping costs are non-refundable. Returns label costs are covered by the customer.

Please note: We are not responsible for items lost or delayed in transit by the courier. Once a package has been shipped and tracking is provided, responsibility for delivery lies within the shipping carrier.

For any questions or concerns, please reach out to our support team at info@fernfitness.co.uk